Terms of Use

1. The agreement

These Terms are an agreement between you and StillWork Labs (“we”, “us”), the maker of Softkeel. By installing or using Softkeel, or by using softkeel.com, you agree to them. If you do not agree, please do not use Softkeel.

Our Privacy Policy forms part of these Terms.

2. Who can use Softkeel

You must be 18 or older to use Softkeel. It is designed for adults, and we do not permit accounts for anyone under 18. By using it you confirm you meet that age requirement and that you are able to enter into this agreement.

3. This is a beta

Softkeel is currently offered as a limited private beta. That means, honestly:

• Features will change, and some may be removed.
• There will be bugs, including ones that cause a reminder to fire late or not at all.
• Service may be interrupted without notice.
• We may need to reset data during the beta. Use the in-app encrypted backup, and keep your recovery code.

Please do not use the beta as your only safeguard for anything that matters.

4. Your account

Softkeel requires you to sign in with a Google account. You are responsible for keeping access to that account secure, and for activity that happens under your Softkeel account. Tell us at hello@softkeel.com if you believe someone else has gained access.

One account is for one person. Please do not share it.

5. What Softkeel is, and isn’t

Softkeel is a personal motivation and organisation tool. It keeps track of what you said you would do and prompts you about it.

6. Alarms, reminders and check-ins

Softkeel can set alarms and contact you at scheduled times. These depend on things outside our control: your device’s battery-saving behaviour, notification and alarm permissions, network connectivity, and the operating system itself. Android may delay or suppress a scheduled event.

Do not rely on Softkeel alone for anything where a missed prompt would be serious — medication, medical appointments, legal or financial deadlines, or anything affecting safety. Keep an independent backup for those.

7. AI-generated conversation

Softkeel’s replies are generated by an AI model. AI models can be wrong, can misremember, and can state something confidently that is simply not true. Treat what Softkeel says as a prompt to think, not as a source of fact. Verify anything that matters.

You can set how forceful Softkeel is with you, up to and including a deliberately blunt, drill-sergeant manner. That tone is a feature you choose and can switch off at any time by saying so. If it ever lands somewhere you did not intend, tell it to ease off — and please tell us.

8. Acceptable use

Please do not:

• Use Softkeel for anything unlawful, or to harm, harass or deceive anyone.
• Enter information about another person that you have no right to share.
• Attempt to break, overload, reverse engineer or gain unauthorised access to the service or its infrastructure.
• Resell access, run it as a service for others, or use it to build a competing product.
• Use automated means to generate volume beyond normal personal use.

9. Your content and your data

What you tell Softkeel is yours. We claim no ownership of it, and as explained in the Privacy Policy, the personal picture it builds is stored on your device rather than ours.

You grant us only the permission we need to run the service for you — that is, to transmit and process what you say in order to produce a reply and deliver your scheduled events. Nothing more. We do not use your content to train AI models, and we do not sell it.

Because your history lives on your device, keeping it is partly your responsibility. Uninstalling the app, losing the device, or losing your recovery code can mean the data is gone permanently and cannot be recovered by us.

10. Credits and payment

Softkeel runs on paid AI and speech services, so usage is metered against a credit balance on your account. During the private beta, credits may be provided at no charge, and we may change the balance, the rate, or the way metering works.

If and when paid plans are introduced, prices and terms will be shown to you before you are charged, and you will not be billed without agreeing first. Credits have no cash value, are not transferable, and are not refundable except where required by law.

11. Our intellectual property

Softkeel, the Softkeel name and logo, this website, and the software behind them belong to StillWork Labs. You get a personal, non-exclusive, non-transferable, revocable licence to use the app for your own personal use, and nothing else. All rights not expressly granted are reserved.

12. Availability and changes

We may change, suspend or discontinue any part of Softkeel at any time. We will try to give reasonable notice for anything significant, particularly anything that would affect data on your device. If we change these Terms, we will update the date at the top and, for material changes, notify you in the app.

13. Ending it

You may stop at any time by uninstalling the app, and you can ask us to delete your account by writing to hello@softkeel.com.

We may suspend or end your access if you breach these Terms, if we are required to by law, or if we discontinue the service. Where the situation allows it, we will give you notice and a chance to retrieve your data first.

14. Disclaimer of warranties

To the fullest extent permitted by law, Softkeel is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that Softkeel will be uninterrupted, error-free, that a scheduled event will always fire, or that anything it says will be accurate.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. Nothing here removes any right you have under consumer law that cannot be waived.

15. Limitation of liability

To the fullest extent permitted by law, StillWork Labs will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits, opportunities or goodwill, arising out of your use of or inability to use Softkeel — including a missed alarm, reminder or check-in.

Our total liability for any claim relating to Softkeel is limited to the greater of the amount you actually paid us in the twelve months before the claim, or US $50.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

16. Governing law

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules. The courts located in Texas will have exclusive jurisdiction, except where the law of your country of residence gives you the right to bring proceedings locally.

17. Contact

StillWork Labs — hello@softkeel.com